Job Description
Job Description
Job Description: The Desktop Support Technician II is responsible for analyzing, troubleshooting, and resolving complex hardware and software issues across the organization. This role handles escalated tickets, supports enterprise systems, and ensures end-user productivity by delivering high-quality technical assistance. The position also contributes to process improvements, supports IT projects, and provides guidance to junior technicians while adhering to IT service management standards.
Responsibilities:
- Receive, log, track, and resolve support requests following established procedures and SLA requirements.
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Job Details
- Location San Juan, San Juan
- Job Type Full-time
- Category Computer Occupations
- Posted Date June 02, 2026
- Application Deadline July 12, 2026