Desktop Support Technician II- OMFC

General Job Summary: Under general direction, performs a variety of field level technology support for Sound Transit and King County Rail staff involving the escalation and/or resolution of software and hardware related problems involving desktop computers, phones (android C iPhone), peripherals, and networked systems for Agency offices. Provides on-site and phone consulting, coordination, and troubleshooting for end users; coordinates
assigned activities with appropriate department, division, and outside agencies;
provides lead direction and oversight on special projects and handles more difficult and complex troubleshooting cases; provides additional support to department/division as directed. Works closely with AV conference room support and desktop services
technicians Essential Functions:

Provides Desktop Services support for staff as required for the role and follows policies and procedures with the handling of all technology hardware/softwar...

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