Desktop Support Specialist

Job Description
About the Role
Insight Global is seeking an IT Support Specialist to join a leading global wire, cable, and connectivity solutions company in New Berlin, WI. This individual will be responsible for supporting end-user technology across corporate offices, warehouses, and remote locations. The ideal candidate will have strong desktop support experience, a hands-on approach to troubleshooting, and experience supporting large-scale technology initiatives such as hardware refreshes, office moves, system upgrades, and asset lifecycle management.
This role will play a key part in maintaining reliable IT operations, supporting end-user devices, assisting with application deployments, and ensuring technology resources are available and optimized for business users.

Day-to-Day Responsibilities
Provide Level 2 support for desktops, laptops, thin clients, printers, scanners, and other end-user peripherals.
Troubleshoot hardware, software, operating system, a...

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