Desktop Support Specialist

Stefanini
📍 Chiyoda City, Tokyo, Japan 💼 Full-time 🕒 Posted June 21, 2026

Job Description

Job Description
Details:

1. Role Overview

The Technology Support Specialist is responsible for delivering end-user technology support services across workplace environments, including hardware support, incident management, and asset lifecycle activities.

The role contributes to maintaining stable, secure, and efficient end-user technology operations while ensuring a high level of user experience.

2. Key Responsibilities

2.1 End-User Support and Incident Management

  • Provide onsite support for end-user technology issues at the Client's office location during agreed core business hours, unless otherwise agreed.
  • Troubleshoot and resolve hardware and peripheral-related incidents
  • Manage incidents and service requests through the Client's ITSM system
  • Ensure accurate and detailed documentation of all incidents and requests, including resolution steps and relevant knowledge references
  • Diagnose and resolv...
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    Job Details

    • Location Chiyoda City, Tokyo
    • Job Type Full-time
    • Category Computer Occupations
    • Posted Date June 21, 2026
    • Application Deadline July 31, 2026