Job Description
Skills
Desktop, Troubleshooting, Windows, Customer service, Technical support, printer support, Office 365, Mac, Windows 10, Help desk support, Ticketing system
What you will be doing
• Deliver onsite Tier 1 / Tier 2 IT support for the Minneapolis (MSP) office, ensuring a best-in-class end-user experience, working alongside the IT Operations team.
• Own the local ServiceNow ticket queue for Minneapolis: triage, resolve, and escalate incidents and service requests within SLA.
• Collaborate with peers in the wider IT Operations team to resolve complex technical issues that cross site boundaries.
• Provide hands-on support for laptops, peripherals, conference room AV, printers, and other onsite hardware in the Minneapolis office.
• Execute onboarding and offboarding for Minneapolis-based new hires and leavers, including device imaging, account provisioning/deprovisioning, and asset return.
• Administer end-user identity and endpoint tooling in scope (Entra ID, Acti...
Desktop, Troubleshooting, Windows, Customer service, Technical support, printer support, Office 365, Mac, Windows 10, Help desk support, Ticketing system
What you will be doing
• Deliver onsite Tier 1 / Tier 2 IT support for the Minneapolis (MSP) office, ensuring a best-in-class end-user experience, working alongside the IT Operations team.
• Own the local ServiceNow ticket queue for Minneapolis: triage, resolve, and escalate incidents and service requests within SLA.
• Collaborate with peers in the wider IT Operations team to resolve complex technical issues that cross site boundaries.
• Provide hands-on support for laptops, peripherals, conference room AV, printers, and other onsite hardware in the Minneapolis office.
• Execute onboarding and offboarding for Minneapolis-based new hires and leavers, including device imaging, account provisioning/deprovisioning, and asset return.
• Administer end-user identity and endpoint tooling in scope (Entra ID, Acti...
Ready to Apply?
Submit your application today and join our talented team at TEKsystems.
Submit ApplicationJob Details
- Location Minneapolis, MN
- Job Type Full-time
- Category other-general
- Posted Date June 20, 2026
- Application Deadline June 25, 2026