Desktop Support

Position: Desktop Support Tech

Location: Greenbrier Pkwy NW, Madison, AL,

Duration: Months CTH



Responsibilities

Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.

Provide support to client-identified VIPs

Responds to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities.

Perform Install/Move/Add or Change (IMAC) activities.

Perform all assigned desk-side support activities

Display outstanding technical and professional services skills at all times

Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines

Proactively communicate with the end user and se...

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