Desktop Support Engineer

User On Prem IT support:

- Desktop, laptop, and peripheral basic troubleshooting (Windows, macOS, Linux OS, printers, mobile phones etc.

)
- Provisioning and deprovisioning of corporate devices (laptops, phones

)
- Replace broken devices with temporary devices in accordance with Ericsson’s processe

s
- Provide technical guidance to end users for day-to-day IT issues within the office environmen

t
- Coordinate with L2 teams when troubleshooting (examples L2 : end user computing team, EMM...)

.
Office IT Infrastructure Suppor

t:

- Perform on office infra basic troubleshooting, installation, or maintenance for EIT services(printing, connectivity, platform, voic

e )
- Install, test, and remove basic network devices such as switches, routers, and access points - this includes Support for Site/CORE Equipment inside office example but not limited : Out of ban...

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