Desktop Support Engineer

Overview
We are seeking a Desktop Support Engineer to provide high-quality technical support within a fast-paced enterprise environment. This role is responsible for troubleshooting end-user issues, managing endpoints, and supporting core Microsoft technologies while delivering excellent customer service to both technical teams and business stakeholders.

Key Responsibilities

+ Provide Tier 2/3 desktop support for Windows operating systems and enterprise applications in a large-scale environment

+ Diagnose and resolve hardware, software, and system issues with a strong focus on root cause analysis

+ Manage and support endpoints using tools such as Intune, SCCM, or similar endpoint management platforms

+ Support and administer Microsoft 365 services including Exchange, Teams, SharePoint, and related applications

+ Assist with user account management, access requests, and troubleshooting within M365 environments

+ Collabora...

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