Desktop Support Consultant II

Job Description
Insight Global is in search of a Desktop Support Consultant to support user's computer equipment to ensure equipment functions properly on the enterprise's networks.

- Provides client-side network support and escalates to Tier 3 support as needed.

- Supports departments' equipment issues and utilizes remote connectivity tools for local and long-distance users worldwide.

- Supports customers' provided communications devices (e.g., Samsung, iPhone, etc.) to ensure devices integrate with the enterprise's networks.

- Ensures directory and security protocols are maintained to protect enterprise-wide equipment and information and to prevent unauthorized access and usage.

- Reviews system and management tracking tool tickets (ServiceNow) to confirm ownership and to establish priority for completing ticket work requests.

- Documents work in incident management tracking tool (ServiceNow) and manages service levels to meet ...

Ready to Apply?

Submit your application today and join our talented team at Insight Global.

Submit Application