Desktop Support Analyst

Description
• Serve as the primary onsite point of contact for walk-up IT services in accordance with ticket procedures.
• Provide exceptional customer service while performing technical troubleshooting desk-side, in conference rooms, in the server room, and remotely over the phone.
• Work collaboratively with other members of the IT team to identify the root cause of technical issues and develop solutions to prevent them from recurring in the future.
• Deploy, configure, maintain, repair, and upgrade computer hardware and peripherals.
• Maintain inventory of all onsite hardware and software licenses.
• Install, repair, update, or uninstall desktop software.
• Perform directory administration and enterprise application access tasks.
• Serve as “remote hands” in the Needham Server Room for network, server, and storage tasks, at the direction of Infrastructure Team.
• Troubleshoot a wide range of computer hardware and software issues, in consultation with...

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