Desktop Support Analyst 1

Asurion
📍 Bogota, Bogota, Colombia 💼 Full time 🕒 Posted June 25, 2026

Job Description

JOB DESCRIPTION End User Support Analysts provide technical support to local and remote users via telephone, email, interaction &/or with remote access resources on a daily basis, relying on experience and established procedures to analyze and resolve technical support incidents and problems.

Primary Function:

End User Support Analysts provide technical support to local and remote users via telephone, email, interaction &/or with remote access resources on a daily basis, relying on experience and established procedures to analyze and resolve technical support incidents and problems.

Responsibilities:

  • Efficiently categorize, prioritize and diagnose incidents and service requests received via ticketing system
  • Prioritizes own workflow to meet deadlines as assigned by the leadership team
  • Provides technical assistance to end-users and/or guidance to acquire resolution within established SLAs
  • Efficiently images, installs, tests and ...
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    Job Details

    • Location Bogota, Bogota
    • Job Type Full time
    • Category Computer Occupations
    • Posted Date June 25, 2026
    • Application Deadline August 04, 2026