Desktop Engineer

1 Year Contract under Agency Headcount, Renewable.

Responsibilities:

1. System Setup and Maintenance

• Install, configure, and maintain desktop computers, laptops, and peripheral devices (printers, scanners, etc.
• Set up operating systems (Windows, macOS, Linux) and required software applications
• Ensure systems are updated with the latest patches, drivers, and security updates

2. Technical Support and Troubleshooting

• Provide Level 1 and Level 2 technical support for end users
• Diagnose and resolve hardware, software, and network connectivity issues
• Escalate unresolved issues to higher-level engineers or vendors when necessary
• Maintain documentation of issues and resolutions in the helpdesk ticketing syst

3. System Security an...