Deputy Manager - Transactional Quality - Nashik

Key Responsibilities: • Quality Assurance Management o Develop and implement a comprehensive quality assurance program for aligned Process / LOBs services o Establish communicate and monitor quality standards performance metrics and key performance indicators KPIs o Conduct regular quality audits and evaluations of processes transactions and customer interactions • Team Leadership o Lead mentor and motivate a team of quality assurance professionals o Provide coaching and training to ensure consistent and high quality performance o Foster a culture of accountability continuous improvement and teamwork within the quality team • Continuous Improvement o Identify areas of improvement and work with cross functional teams to implement enhancements o Proactively address service gaps and implement corrective actions to prevent future issues o Stay up to date with industry best practices and emerging trends to enhance our services Quality • Reporting o Create and distribute regular quality repo...

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