Department Manager - Delivery Solution

• Manage and organize the delivery to be made to customers/client in right quantity and specification
• Being thoroughly informed with orders, stock availability, lead a hands-on and timely efficient delivery along with smooth customer service
• Smooth alignment and relationship with Operations, Store management, HO, Buyers, Field Sales and Delivery team if needed
• To verify daily fuel costing and transactions and to further ensure the proper documentations pertaining to it
• To update the KPIs on daily basis
• To handle and coordinate customer complaints regarding delivery issues
• To acquire customer feedback on periodical basis.
• To coordinate with head office regarding fuel expenses, KPIs, fixed costing, third party vehicle expenses,
• Perform competitors’ promotions check to give on-going feedback on main competitors (retailers, wholesalers, etc.) per customer segment (HoReCa, Trader, Services, Compan...

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