Delivery Support Specialist

About Trexity

Trexity is a same-day, on-demand local delivery platform operating across Canada and expanding into the US. We connect businesses of all sizes with a courier network that delivers physical products in near real-time. Our operations run 365 days a year, and our support team is the backbone that keeps deliveries moving.

The Role

This is a live operations role. You're not answering where's my order? from a script. You're monitoring active delivery routes across multiple cities, making real-time decisions when a courier stalls, a pickup window expires, or a merchant escalates mid-route. You'll use an internal support dashboard to triage flagged deliveries, identify patterns, and take action before small issues become big ones.

You'll support couriers and merchants through chat, phone, and email, but a significant part of your shift is proactive: monitoring for issues across active routes, escalating at-risk ...

Ready to Apply?

Submit your application today and join our talented team at Trexity.