Delivery Station Supervisor

Job Title

Delivery Station Supervisor

Location

Cambridge

Reports to

Delivery Station Manager

Role Overview

We are seeking a proactive and hands‑on Delivery Station Supervisor to take a leading role in the day‑to‑day running of the depot. The role primarily focuses on managing driver performance, delivering excellent customer service, and ensuring the station consistently achieves its key operational KPIs.

Key Responsibilities

• Driver Team Leadership: Lead, motivate, and supervise a team of delivery drivers (3PL). Conduct daily briefings and route reviews, monitor driver performance, and provide coaching and feedback.
• KPI Performance Management: Drive continuous improvement to achieve the following KPIs:
  • First Time Delivery Success (FTDS): Maximise successful first‑attempt deliveries through route optimisation, driver coaching, and address accuracy checks.
  • On Time Pick Up: Ensure ...

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