Delivery Operations Team Lead

Location: Austin, TX (Hybrid; Required to be in office 1 week a month)


The Delivery Operations Team Lead is responsible for supervising and managing the performance of a team of 20 Provider Enrollment agents in a healthcare setting.


Key Responsibilities:
+ Drives delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering
+ Supervises functional process delivery, ensuring processes are executed appropriately and in a timely manner.
+ Subject matter expert and escalation point to resolve issues and continuously look to improve accuracy and the employee experience
+ Optimizes the contribution of the team through coaching, counseling and mentoring activities as well as manages the client relationship and partners with multiple vendors and workstreams to ensure accurate and efficient processing
+ Provides and implements workable solutions to business issues problems with minim...

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