Delivery Manager Banking

12–18 years in QA/Testing, with 5–6+ years in delivery leadership, managing multi-account portfolios and testing engagements within BFS (Banking & Financial Services) domain. AI experience is mandatory.

12–18 years in QA/Testing, with 5–6+ years in delivery leadership, managing multi-account portfolios and testing engagements within BFS (Banking & Financial Services) domain.

Role & Responsibilities

• Own end-to-end QE portfolio delivery for BFS accounts; act as the escalation point for quality and delivery issues.
• Drive account growth and expansion through proposals, RFPs, estimations, and AI for QE service adoption within BFS clients.
• Ensure high CSAT via strong stakeholder management and impactful demos.
• Establish delivery governance across accounts (KPIs, risks, compliance, regulatory considerations, reviews).
• Lead test improvement initiatives across coverage, efficiency, and quality metrics.
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