Dedicated Customer Care Supervisor (f/m)

<p>-<br><p><strong>Dedicated Customer Care Supervisor (f/m)</strong></p><p></p><p><strong>Key responsibilities:</strong></p><ul><li>provides supervisory support to a team of Customer Care employees including allocating tasks and providing directions and support on completion of tasks.</li><li>motivates team to achieve high levels of performance by ensuring team communicating and understanding of goals, using approved methods to assess performance as well as providing feedback and  development guidance. Provides updates to manager on performance.</li><li>creates and regularly applies tools to monitor completeness and accuracy of customer care  processes and procedures.</li><li>identifies and investigates anomalies, issues or variance to be addressed and notifies management as required. Participates in/leads continuous improvement opportunities within department.</li...

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