Data Entry Clerk *REMOTE*

About the job Data Entry Clerk *REMOTE* Position Summary: Responsible for providing all prospective clients with an outstanding telephone experience during prospective client interview. Serves as first point of contact for our clients and plays a vital role in determining client satisfaction. Essential Functions: Handle a high volume of incoming calls, setting the tone and pace of every client call Accurately apply the firms criteria to callers circumstances; properly executes existing protocols and procedures Perform multiple activities while engaged with caller on the line, including scheduling potential client appointments, retrieving and analyzing accident reports, and highlighting the benefits of firm representation Effectively communicate next steps if legal representation is warranted Explain, kindly and professionally, when the firm will not be able to assist a prospective client Perform administrative duties related to customer service, client intake and overall client retenti...

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