Data Analytics Innovator

Job Description:

Education: Graduate or a bachelor's degree in computer software engineering, computer science, or mathematics or any other equivalent degree.

Experience: 6- 10 Years experience in Data science, 2 + years of experience working on Speech/ASR related projects.

Consulting skills

Identification, visualization, design & implementation of tools, technologies, platforms & practices to enhance operations.

• Familiar with Process discovery tools
• Speech Analytics – Analyze call recordings and speech-to-text data using speech analytics tools (e.G., Verint, NICE, CallMiner).
• Hands-on experience with any speech analytics platform (Verint/NICE/CallMiner).
• Strong understanding of call center KPIs and customer experience metrics.
• Data Analytics, AI & Generative AI
• Design thinking
• D...

Ready to Apply?

Submit your application today and join our talented team at Sagility.