DAP SOS Support Analyst

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Mandatory Technical Skills: Linux fundamentals, windows operating system,

Preferred Technical Skills: Understanding of ITIL, SQL, Ansible 

Shift/Work Timings: Rotational 24*5 with on call support on weekends.

Working Days: 5 Days a week

KEY EXPECTED ACHIEVEMENTS
Incident Management: Urgency identification and priority validation are done, technical and functional analysis is provided, solutions are delivered to users, potential workarounds are communicated, incident status is updated to users.​

Service Request handling: Standard requests are taken into account, processing is carried out or forwarded to the relevant contributor, status updates are provided to users, and requests are continued until closure.​

Change Management: Participation in the change management process​

Problem Management: Participation in the analysis of root causes of incidents​

Monitoring/Obser...

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