Damage & Loss Operations Lead

• Measure and track the team’s key damage performance and generate reports using appropriate tools and techniques.
• Manage day-to-day loss, stuck, and damage performance; identify bottlenecks and react quickly to resolve issues.
• Identify key risk areas to network operations and design mitigation strategies.
• Identify opportunities in processes, including forecast, planning, and physical processes to improve cost, quality, and lead time.
• Draw up a business case for improvement ideas and convince stakeholders to implement process changes.
• Collect data and set up improvement processes after data analysis.
• Prepare reporting tools/templates for key performance indicators for internal stakeholders and customers.
• Manage multiple stakeholders, both internal and external to SPX Express, to align on a single goal and direction.

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Submit your application today and join our talented team at Shopee.