Cybersecurity Service Delivery Associate

Role Overview

As a Service Delivery Associate, you’ll work alongside Operations Leads to support the day-to-day health of Managed Services. You’ll be a key contributor to service reporting, customer communications, and follow-up on issues, learning the craft of service delivery in a modern SOC environment.

What You Will Do

Support the day-to-day delivery of Managed Services across assigned customers, assist Operations Leads with customer communications, prepare service performance reports, and contribute to service reviews.

Why It Might Be a Fit

You’ll have the opportunity to build strong foundations in cybersecurity operations, customer engagement, and continuous improvement, and contribute to the team’s mission of creating a cyber resilient world.

Requirements

• Some exposure to cybersecurity operations, IT service delivery, or a managed services environment
• A customer-first mindset with strong written and ver...

Ready to Apply?

Submit your application today and join our talented team at DEFEND.