Cyber Security ServiceNow Operations

Responsibilities:
Hands-on experience in

ServiceNow operations/support

(10+ years), including incident/problem/change practices.
ServiceNow certifications:

Certified Application Developer and ServiceNow Certified System Administrator.
Experience supporting

IAM processes (access requests, approvals, provisioning/fulfillment, entitlement management).
Working knowledge of ServiceNow fundamentals: tables/CMDB concepts, ACLs, roles, catalog items, workflows/Flow Designer, notifications, SLAs.
Strong

troubleshooting skills

(queue issues, integration failures, workflow errors, performance bottlenecks).
Ability to write clear operational documentation and communicate across technical/non-technical stakeholders.

Qualifications:
ServiceNow certifications (one or more):

CIS (ITSM), CIS (App Dev), Service Catalog , etc.
IAM domain familiarity: RBAC, least privilege, joiner-mover-leaver processes, SoD co...

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