CXUX Design Research & Program Manager

CXUX Design Research & Program Manager

Date: May 23, 2026

Location:
Webster, MA, US

Company: MAPFRE

**Summary:**

The CXUX Design Research Program Manager is responsible for developing, managing, and evolving MAPFRE's Customer Experience & User Experience (CX/UX) Design Research program. This role ensures alignment with enterprise CX strategy while advancing insight management, journey management, and customer methodology adoption.

**Responsibilities:**

+ Research & Design Strategy: Develop and manage the CX Design Research (CXDR) program, aligning research roadmaps with business KPIs and ensure user insights are incorporated into journey design and strategy.
+ Quality & Best Practices: Define and maintain CXDR vision, methodologies, outcomes, and service standards. Coach and reinforce research best practices, methodologies, and internal guidelines across front-facing teams in the organization.
+ Impact Reporting: T...

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