Cx quality analyst: data-driven service optimizer

Santam Insurance

📍 cape town, western cape, South-Africa 💼 Full-time 🕒 Posted July 04, 2026

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Job Description

                A leading insurance firm in South Africa is seeking a Service Quality Analyst (CX) to enhance customer experience and drive operational excellence. Responsibilities include conducting root cause analysis and fostering team collaboration. Ideal candidates should have 3-5 years of relevant experience and a Matric/Grade 12 qualification. Join a company committed to transformation and embracing diversity.
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Job Details

Location cape town, western cape
Job Type Full-time
Category Other-General
Posted Date July 04, 2026
Application Deadline August 13, 2026