Cx Program Management Lead (Ciudad de México)

The Community Operations (CommOps) team at Uber is responsible for building the customer support strategy and network. The team is focused on developing a world‑class support organization that scales effectively, is reliable and consistent, and provides unmatched service to our Uber community.

The CommOps CX Regional Program Management Lead will act as the liaison between the LatAm Community Operations team and the Local Business teams for the Mobility business.

In this role you will be responsible to align strategic priorities and address key opportunities and challenges at a sub‑regional level. This role guarantees that local business priorities are considered within the LatAm CommOps roadmaps and that LatAm CommOps priorities are aligned with Local Operations plans and project portfolio. You will also be responsible for leading a team that manages CommOps performance at a sub‑regional level, including both financial and experience metrics, and ...

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