CX & Performance Optimisation Lead

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Enhance the digital customer experience by driving the quality and performance of TOBi in technical support, fostering seamless collaboration between business and development teams to deliver high-value digital solutions, and promoting operational efficiency through automation and optimized support journeys, ultimately improving customer satisfaction and reducing operational costs.

Ready to Apply?

Submit your application today and join our talented team at Vodafone.