CX Consultant

The Customer Experience Consultant

The Customer Experience Consultant is a critical contributor to CX Strategy projects for the largest clients and will be responsible for key project activities. The consultant will provide analysis and support the creation of strategy and recommendations for transformational projects in the areas of Sales, Marketing, Service and Commerce. A strong grasp of customer experience and appreciation of the underlying technologies is required as well as a proven ability to deliver in a consulting team. The CX Consultant will support CX projects from ideation to implementation and must bring a strong ability to collaborate with team members and clients, the ability to learn on the job, and a desire to deliver.

Responsibilities

• Lead project workstreams
• Create specific client deliverables or sections in larger deliverables
• Perform CX analysis, discovery, value analysis, product management, and reco...

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Submit your application today and join our talented team at Tephra.