CX, Client Loyalty (Senior) Professional

CHANEL

📍 South Korea, Seoul, South Korea 💼 Full-time 🕒 Posted March 02, 2026

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Job Description

Job Mission:
CHANEL Korea is moving towards a client-centric brand, aiming at redesigning the client experience leveraging a new omni-channel eco-system.
This position assumes responsibilities of supporting the FBP CX Experience Strategy Manager in:
Serve as a bridge between strategy and execution, translating loyalty and client insights into practical, on-the-ground actions that support retail excellence and brand standards. 
Own and elevate the all-year-long membership program end-to-end, ensuring seamless operations, disciplined budget and inventory management, and scalable planning that drives both client value and business impact. 
Partner closely with Retail teams to design and execute clienteling strategies that strengthen client relationships, improve retention, and accelerate long-term loyalty across key client segments.
Own the management and performance tracking of the Client Satisfaction Survey (CSS), including result ana...
            

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Job Details

Location South Korea, Seoul
Job Type Full-time
Category Business Operations Specialists
Posted Date March 02, 2026
Application Deadline April 11, 2026