CX Associate Cluster 1

Merchants

📍 Cape Town, Western Cape, South Africa 💼 Permanent 🕒 Posted June 26, 2026

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Job Description

CX Associate Cluster 1
Become a CX Champion as Our New Associate

Do you have a passion for training, coaching, and elevating customer service quality? We're looking for a CX Associate to shape agent performance through dynamic training, impactful coaching, and thorough quality reviews.

What’s in it for you:

Be the go-to expert for new hire readiness and ongoing performance
Gain exposure to training, facilitation, coaching, and CX strategy
Enjoy an engaging, fast-paced team environment
Opportunity to grow into senior CX, training, or quality roles

What the role involves:

Facilitate induction, product, and system training for new agents
Deliver refresher sessions and OJT (on-the-job training)
Conduct quality evaluations on client interactions
Provide one-on-one coaching to develop agent performance
Record and report on training, quality...
            

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Submit your application today and join our talented team at Merchants.

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Job Details

Location Cape Town, Western Cape
Job Type Permanent
Category Business Operations Specialists
Posted Date June 26, 2026
Application Deadline August 05, 2026