CX Architect

Job Description
The CX Architect serves as an
embedded senior technical expert responsible for the design, configuration, integration, and optimization of the
AWS Connect platform and associated CX technologies.
The CX Architect operates as a member of EDD's extended staff, working collaboratively with the Overarching
PM/SPM, Financial Services Manager, NWN internal teams, and EDD stakeholders to ensure all AWS Connect
deployments align with business objectives, architectural standards, cost governance, and EDD's CCOG approval
workflows.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expressio...

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