CVM Planning & Operations Lead

Company Description

About Us: We’re a Customer Value Management (CVM) team that focuses on growing our customer base through personalisation, loyalty, and the right offer and channel mixes. Our team is divided into Commercial and Enabler squads. The Commercial squads manage Contract Voice, Prepay, and Broadband. The Enabler squads support the Commercial squads to achieve their goals.

About the Role: As the CVM Planning and Operations Lead, you’ll support the Planning and Operations Senior Manager and Head of CVM. You’ll manage a unified view of the short, medium, and long term CVM activities and KPIs. You’ll work closely with key stakeholders to monitor, track, and agree on budget and core activities that help drive our commercial goals and KPIs. You’ll own the Opex and Capex budget management, including forecasting.

Job Description

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