Customs Assistant

Responsibilities

• Check the daily workbench and workload allocation to ensure all jobs are actioned based on priority and within allowed KPI.
• Follow the SOP for vetting and compiling, including checking special instructions for specific customers.
• Report irregularities as per SOP.
• Send email communications to responsible parties for missing documents required for customs clearance and perform proper escalation when necessary.
• Attend to customer pre‑lodge activities and queries.
• Send jobs into pre‑lodge.
• Actively participate in process improvement projects.
• Meet or exceed individual performance expectations as defined in the SLA.
• Work under the direction of Team Leader(s).
• Adapt to DSV GBS MNL culture and perform in line with the values and behaviors defined.
• Act as a DSV GBS ambassador.
• Deliver on set personal targets for productivity, timeliness and accura...

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