Customer Technical Support Specialist

**Overview**

As part of the JCR customer technical support team, this position is designed to provide application technical support for Health Care Organization facing applications, while delivering high-quality customer experience, driving overall client satisfaction.

**Responsibilities**

1. Manage client accounts: Registering, access provisioning, notifications, account reconciliation and login assistance.
2. Provide end-to-end technical support across JCR platforms, including ticket creation, technical troubleshooting, issue resolution, providing appropriate documentation on the resolution and ticket status, using Salesforce case management.
3. Support a portfolio of products, resolving login issues, navigation challenges, system errors, content access inquiries and handle client product licenses as necessary.
4. Directly communicate with the client, via phone, email and cases; throughout the ticket life cycle.
5. Maintain and enhance knowledge...

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