Job Description
**Work model: hybrid (3 days from the office, 2 days from home)**
**Working hours: 2 shifts (09:00 AM – 05:00 PM; 01:00 PM – 09:00 PM).**
**About the team**
Team helps businesses listen to, engage with, and serve customers across many digital and social channels all from one unified platform. It’s especially used by large enterprises to coordinate marketing, support, and analytics at scale.
**Your responsibilities:**
+ Agents work on support tickets raised by brands using dedicated platform, when customers face issues with tools and dashboards, marketing modules, platform functionality or services;
+ Own and manage assigned tickets end-to-end;
+ Perform troubleshooting and Root Cause Analysis (RCA);
+ Provide accurate and timely resolutions to customers;
+ Communicate resolutions clearly via email (and calls when required).
**Skills & Exp...
**Working hours: 2 shifts (09:00 AM – 05:00 PM; 01:00 PM – 09:00 PM).**
**About the team**
Team helps businesses listen to, engage with, and serve customers across many digital and social channels all from one unified platform. It’s especially used by large enterprises to coordinate marketing, support, and analytics at scale.
**Your responsibilities:**
+ Agents work on support tickets raised by brands using dedicated platform, when customers face issues with tools and dashboards, marketing modules, platform functionality or services;
+ Own and manage assigned tickets end-to-end;
+ Perform troubleshooting and Root Cause Analysis (RCA);
+ Provide accurate and timely resolutions to customers;
+ Communicate resolutions clearly via email (and calls when required).
**Skills & Exp...
Ready to Apply?
Submit your application today and join our talented team at Cognizant.
Submit ApplicationJob Details
- Location Gdansk, Poland
- Job Type Full-time
- Category other-general
- Posted Date March 01, 2026
- Application Deadline April 03, 2026