Customer Technical Support Manager

TransUnion LLC

📍 Chicago, Illinois, United States 💼 Full time 🕒 Posted June 19, 2026

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Job Description

Team Overview
The Customer Technical Support Manager will lead a global B2B technical support team across U.S. and India. In this role, you’ll manage a customer‑facing, multi‑service support organization focused on delivering timely, high‑quality service and a great customer experience. You’ll also drive operational improvements and work closely with cross‑functional partners—including IT, Sales, Product, Legal, and Compliance—to support customers and strengthen our overall support programs. This role will also report to the Senior Manager of IT Support.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.Role Overview and Core Responsibilities
Lead the day‑to‑day operations of a global B2B support team, overseeing customer inquiries, incident response, escalations, reporting, and workload management
Drive a seam...
            

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Job Details

Location Chicago, Illinois
Job Type Full time
Category Operations Specialties Managers
Posted Date June 19, 2026
Application Deadline July 29, 2026