Customer Technical Manager

This is a high-profile, client-facing Customer Technical Manager role with a fast-growing, award-winning manufacturing business supplying major UK retailers.
This is a brand-newly created role due to continued business growth. You’ll work alongside the existing Quality Management team, adding dedicated customer-facing technical support and strengthening the link between internal quality, compliance and customer expectations.
The Role
As Customer Technical Manager, you will:
* Act as a primary technical and quality contact for customers and retailers
* Work directly with customer technical and quality teams
* Support BRCGS and customer audits
* Oversee quality control processes and testing programmes
* Lead non-conformance investigations, root cause analysis and CAPA
* Maintain and develop the QMS
* Help improve quality standards, compliance, KPIs and customer confidence
What We’re Looking For
You’ll suit this role if you have experience...

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