Customer Support Team Leader

Hiring: Customer Support Team Leader

Location: Kohat Enclave, Pitampura, Delhi

Company: Dr. Veda Private Limited

Salary Range - 25,000/- to 34,000/-

Experience: 2–4 Years

Employment Type: Full-Time

Immediate Joiners Preferred

Dr. Veda is looking for an experienced and customer-focused **Customer Support Team Leader** to lead our support operations and deliver an exceptional customer experience.

Key Responsibilities

* Lead and mentor the customer support team.

* Handle customer escalations and ensure timely resolution.

* Monitor team KPIs such as CSAT, TAT, and resolution rates.

* Improve support processes and customer satisfaction.

* Coordinate with internal teams to ensure seamless issue resolution.

* Train and onboard new team members.