Job Description
About this role
This position is for a seasoned professional in Customer Service who works independently, resolving complex customer inquiries. This role maintains databases, makes recommendations to management for customer issue prevention and the sales team to identify sales opportunities. Makes updates to procedures to ensure the improvement of Customer Service processes.
Key Responsibilities
Support the Vi-US Sales Team with Customer Returns and Warranty Claims. Liaise with customers to process RGA’s.
Data management, user support, and system maintenance
Work within our CRM to manage customer tickets and communication
Work within our ERP system to process orders, returns, and credits.
Provide Warranty processes with Sales team as needed and requested
Provide Simplified Warranty process training to 3rd party reps and wholesale partners, as needed
Generate monthl...
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Submit ApplicationJob Details
- Location Warwick, Rhode Island
- Job Type Full time
- Category Information and Record Clerks
- Posted Date June 05, 2026
- Application Deadline July 15, 2026