Customer Support Specialist

FirstLight

📍 Victor, New York, United States 💼 Full-time 🕒 Posted June 13, 2026

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Job Description

Customer Support Specialist
FirstLight is seeking a Customer Service Specialist to join our growing team! Customer Service at FirstLight is a progressive work group providing many services to internal and external customers including; billing, LNP, directory, phone/email/chat support, provisioning, repair, contract renewals, reporting and other duties as assigned. Customer Service at FirstLight is closely aligned with Sales and Operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsible for providing customer service for all customer in all business units.
Carrier Services component of the Customer Service Department to include:Local Number Portability911 ServiceDirectoryToll FreeType II and Off Net CopperNetwork Trunk Augmentation and Network Grooming
Develop and maintain relationships with sales to include; account managers, sales coordinators and sales leaders.
Manage customer contract renewals within an incentive and pe...
            

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Job Details

Location Victor, New York
Job Type Full-time
Category Information and Record Clerks
Posted Date June 13, 2026
Application Deadline July 23, 2026