Customer Support Specialist

Job Title: Customer Support Specialist

Location: Pune, Hinjewadi

Role Overview

The Customer Support Specialist is who independently handles the most complex and sensitive contributor support issues for client 's contributor platforms operations. Operating with autonomy, the Specialist models tone and professionalism in high-trust situations and acts as a filter for unnecessary escalations. The role requires strong English comprehension and writing, the ability to work through nuanced support scenarios, and hands-on SQL to validate records, task/transaction data, and system information. The ideal candidate is people-first, analytical, and comfortable operating in a fast-paced, process-driven environment.

Required Experience

• 2+ years prior experience in Tier 2 or Tier 3 customer support experience with a strong, demonstrable track record.

Key Responsibilities