Customer Support Specialist

We are seeking an experienced
Customer Order Support Specialist
to manage complex post-sales escalations and drive customer service excellence. Acting as the key liaison for Customer Order Support within the country, this role partners closely with Sales Operations and cross-functional teams to ensure smooth, compliant, and customer-focused operations.

Key Responsibilities:

• Lead and resolve Level 2 escalations, including machine returns, replacements, and high-priority customer complaints.
• Provide expert guidance to L1 teams, conduct coaching, and support onboarding for new L2 staff.
• Act as the country point-of-contact for Order Support, ensuring alignment with local regulations and customer needs.
• Collaborate with cross-functional teams (Sales Ops, Legal, IT, Logistics) for case resolution.
• Drive continuous improvement by reviewing processes, analyzing trends, and implementing SOPs and QMS updates.
• Deliver insigh...

Ready to Apply?

Submit your application today and join our talented team at Denave.