Customer Support Specialist (Permanent)

Who we are Ecoright builds thoughtful, sustainable products for everyday life — sold directly to customers across our websites and marketplaces. The experience after Add to Cart is as much our product as the product itself, and this role owns that experience. Ecoright is also the anchor of a small house of brands: a few distinct D2C labels under one roof, each with its own voice, audience, and customer. Respond to customer queries over phone, WhatsApp, email, and social media (Instagram DMs and comments) with warmth, speed, and accuracy — adapting tone to fit each of our brands. Handle the full range: order status, product questions, sizing, exchanges, returns, refunds, complaints, and the occasional just checking in.Coordinate logistics and delivery operations Keep the operation tidy Log every interaction and maintain clean, accurate records in our helpdesk/CRM and order systems. Spot recurring issues (a courier hub that keeps failing, a product question that keeps coming up) and rais...

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