Customer Support Specialist

Description
Robert Half is seeking a Customer Support Specialist for a leading agriculture organization located onsite in Johnston, Iowa. This role supports customers with delinquent accounts by identifying their needs, providing education and motivation, and helping them successfully resolve past-due balances. If you enjoy problem‑solving and delivering exceptional customer service, this is an excellent opportunity to grow your career.
What You’ll Do

+ Support delinquent customers by identifying issues and guiding them toward resolution

+ Review account details and payment history

+ Update and confirm customer/debtor information

+ Maintain compliance with federal and state regulations and company policies

+ Assist with resolving misapplied payments

+ Escalate complex account issues to supervisors when needed

Shift & Schedule

+ 1st shift, 40 hours per week

+ Overtime available but not required
...

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