Customer Support Specialist

Shift: 10:00 AM – 7:00 PM PT / 10:30 PM – 7:30 AM IST

Compensation: based on experience

Experience: Entry to mid-level

About DUSQ

DUSQ is a sleep regulation wearable that uses vagus nerve stimulation to modulate the autonomic nervous system during sleep. We're a founder-led, fast-moving company on a mission to change the way people sleep, and we're building a team that genuinely cares about the people we serve.

About the Role

We're looking for a sharp, empathetic Customer Support Specialist to be the first point of contact for our customers across email, WhatsApp, and social platforms. You'll be working US hours, supporting a growing community of early adopters and Kickstarter backers who are invested in what we're building. This isn't a scripted support role; you'll need to think on your feet, understand the product deeply, and communicate with warmth and clarity.

What ...