Customer Support Specialist

Vibe Recruit is currently recruiting for a Customer Support Specialist to join a well-established global healthcare organisation based in Solihull. This is an excellent opportunity for someone with strong customer service skills who enjoys working in a fast-paced call centre environment and providing professional support to customers.

Key Responsibilities

Handle inbound calls and respond to customer enquiries in a professional and timely manner.
Provide first-line customer service and technical support to healthcare professionals, patients, field personnel, and internal departments.
Accurately document all customer interactions using clear and detailed notes.
Prepare and process Field Contact Reports (FCRs) in line with company procedures.
Escalate product complaints and adverse events following established processes.
Ensure compliance with company policies, operating procedures, attendance standards, and data privacy requirements.
Maintain a positive, p...

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Submit your application today and join our talented team at Vibe Recruit.

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