Customer support specialist

Customer Service Specialist
Location: Onsite, Kochi
Employment Type: Full-time
About ROOTT
ROOTT is a fast-growing dental implant company delivering innovative, precision-engineered implant solutions for clinicians worldwide. With a strong focus on quality, research and development, and professional education, ROOTT supports dental professionals with reliable products and practical solutions designed to improve patient outcomes.
Role Overview
We are seeking a highly organized and service-oriented Customer Service Specialist to help build and manage a responsive, structured, and professional support function. This role will serve as a key point of contact for clinicians, distributors, subsidiaries, laboratories, patients, and internal teams, ensuring inquiries are handled promptly, accurately, and with a strong customer focus. The goal is to respond to all inquiries within two hours while maintaining a seamless support experience across all communication channels.
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