Customer Support Specialist / Call Center Specialist

Position: Customer Support Specialist / Call Center Specialist

Location: Washington, DC (Hybrid – 3 Days Onsite / 2 Days Remote)

Duration: 12-Month Contract with Possible Extension

Pay Rate: $33.00/Hour on W2

Position Overview

The Ombudsman Specialist manages highly sensitive and potentially volatile escalated communications on behalf of Senior Leadership. This role is responsible for resolving complex, high-profile member complaints and external cases while ensuring responses align with the Association's policies, goals, and brand. The position requires sound judgment, professionalism, independence, and the ability to manage high-visibility situations effectively

Key Responsibilities

• Serve as the primary owner for all Better Business Bureau (BBB) and Attorney General complaints submitted to the Association ...

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